FAQ

What materials are Valenora bags made from?

Materials vary by style — each product page clearly lists the material used for that specific piece, whether that's genuine leather, vegan leather, or another material.

Where does Valenora ship?

We ship worldwide.

How long will my order take to arrive?

Canada & USA: approximately 5-8 business days. International: approximately 7-15 business days.

How much is shipping?

Shipping is complimentary on all orders.

Can I return my order?

Yes — eligible products may be returned within 30 days of delivery. See our Return Policy for full details.

Do you provide a return label?

Yes, approved returns receive a complimentary return shipping label.

Is there a warranty?

Yes, Valenora provides a one-year warranty. See our warranty terms for what's covered.

How can I contact Valenora?

Email us at support@valenora.ca and we'll get back to you.