Shipping + Returns

Complimentary Shipping

Complimentary standard shipping on Valenora orders, worldwide. Canada & USA: approximately 5-8 business days. International: approximately 7-15 business days. Tracking is provided once your order ships.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

Eligibility

• Item must be unworn or unused, with tags attached
• Item must be in its original packaging
• Proof of purchase or receipt is required

How to Start a Return

Contact us at support@valenora.ca to begin a return. Once accepted, we'll send you a free return shipping label along with instructions on where to send your package — return shipping is on us.

Refunds

Approved returns may be redeemed for an exchange, store credit, or a refund. Questions about a return? Reach out anytime at support@valenora.ca.

1-Year Warranty

Your Valenora piece is covered by our one-year warranty. See our full warranty terms for details.